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1、8D-Report/8D報(bào)報(bào)告告Reference No.:Intermediate report date:8D編號(hào)：中間報(bào)告：Concession No.:Final report date:回用/讓步放行編號(hào)：最終報(bào)告：Header data/表表頭頭信信息息Complaint Date:Product:投訴日期：2011/4/20產(chǎn)品型號(hào)：前橡膠減震8D-Title:8D主題：橡膠部分出現(xiàn)裂口Warranty Decision:Manufacturing plant:質(zhì)保決定：制造工廠：河北旭龍公司Customer:Customer Material No.:客戶：北方凌云客戶物料編號(hào)

2、：Complaint type/mode:Serial No.:投訴類型/方式電子郵件系列號(hào)：Supplier No.:供應(yīng)商編號(hào)：Supplier name:Issuer:供應(yīng)商名稱：發(fā)布者：Contact Person at Customer:Telephone:客戶聯(lián)系人：電話：Business Address:Telefax:通訊地址：傳真：Email:電子郵件：Telephone:電話：Business Address:Telefax:通訊地址：傳真：Email:電子郵件：Contact Person at Supplier:Telephone:供應(yīng)商聯(lián)系人：電話：Business

3、Address:Telefax:通訊地址：傳真：Email:電子郵件：D1Problem Solving Team/解解決決問(wèn)問(wèn)題題工工作作組組Sponsor:監(jiān)管人：張健Surname/姓Lastname/名Teamleader/組長(zhǎng)E-Mail-Address/電子郵件地址：Team:xulongjsb組員：Externals:外部人員：D2Problem Description/問(wèn)問(wèn)題題描描述述Customer Complaint:客戶投訴內(nèi)容：前橡膠減震橡膠部分出現(xiàn)裂口Manufacturer Descr:生產(chǎn)者描述：Failure Type:故障類型：生產(chǎn)型故障Failure Loc

4、ation:故障位置：橡膠與骨架連接部分Manufacturing Date:Quantity of complaint products:End date of D2:生產(chǎn)日期：客戶投訴的產(chǎn)品數(shù)量：D2結(jié)束日期：D3Containment action(s)/臨臨時(shí)時(shí)措措施施(圍圍堵堵行行動(dòng)動(dòng))檢查現(xiàn)有庫(kù)存產(chǎn)品Responsible:introduced on:effective from:負(fù)責(zé)人：張健引進(jìn)日期：生效日期：Agreement of the customer with process or product-changing immediate measures at:Respo

5、nsible:客戶同意有關(guān)過(guò)程改變或產(chǎn)品改變的臨時(shí)措施的日期：負(fù)責(zé)人：Editor:BR/QMM1FR 08958-1Page 1/4D4Root Cause Analysis/根根本本原原因因分分析析：Failure Cause/Causing Process:故故障障原原因因/原原因因分分析析過(guò)過(guò)程程：在硫化過(guò)程中由于模具底部溫度過(guò)高，用膠量過(guò)大，使部分產(chǎn)品出現(xiàn)橡膠與骨架粘接部分燒邊現(xiàn)象，Root cause(s)(RC)and verification of effectiveness:why could the failure occur?根根本本原原因因(RC)及及其其有有效效性性驗(yàn)

6、驗(yàn)證證：為為什什么么故故障障會(huì)會(huì)發(fā)發(fā)生生？在硫化過(guò)程中由于模具底部溫度過(guò)高，用膠量過(guò)大。Responsible:completed on:負(fù)責(zé)人：張健完成日期：2011/4/21Root cause(s)(RC)and verification of effectiveness:why has the failure not been detected?根根本本原原因因(RC)及及其其有有效效性性驗(yàn)驗(yàn)證證：為為什什么么故故障障沒(méi)沒(méi)有有被被發(fā)發(fā)現(xiàn)現(xiàn)？沒(méi)有設(shè)置此處的檢驗(yàn)點(diǎn)Responsible:completed on:負(fù)責(zé)人田連海完成日期：2011/4/21Expected effects/Ri

7、sk assessment(Probability)/風(fēng)風(fēng)險(xiǎn)險(xiǎn)評(píng)評(píng)估估:Production period affected from:to:Responsible:completed on:受到影響的生產(chǎn)周期：直到：負(fù)責(zé)人：完成日期：Expected quantity of further failure at produced parts:Pot.failure qty:intern:0 km:Field:估計(jì)此后生產(chǎn)出的該種故障產(chǎn)品/零件數(shù)量：0潛在故障數(shù)量：內(nèi)部：0現(xiàn)場(chǎng)：0D5Potential corrective actions and proof of effectiveness

8、/潛潛在在的的糾糾正正措措施施和和有有效效性性的的證證實(shí)實(shí)：將廠內(nèi)現(xiàn)有產(chǎn)品逐一檢驗(yàn)，避免再有此類現(xiàn)象發(fā)生，增加此種檢驗(yàn)點(diǎn)Responsible:completed on:負(fù)責(zé)人：田連海完成日期：2011/4/21D6Introduction of corrective actions and tracking of effectiveness/實(shí)實(shí)施施糾糾正正措措施施并并追追蹤蹤其其有有效效性性：Introduced corrective action(s)/實(shí)實(shí)施施的的糾糾正正措措施施:已經(jīng)將現(xiàn)有的庫(kù)存產(chǎn)品進(jìn)行了逐一檢驗(yàn)。在檢驗(yàn)規(guī)程中已經(jīng)增加相應(yīng)檢驗(yàn)項(xiàng)目Responsible:planned

9、 introduction on:introduced on:effective from:負(fù)責(zé)人：張健計(jì)劃引進(jìn)日期：2011/4/21引進(jìn)日期：2011/4/21生效日期：2011/4/21Customer agreement at:by:客戶認(rèn)可：通過(guò)：Tracking of effectiveness of the introduced corrective action(s)/實(shí)實(shí)施施的的糾糾正正措措施施的的有有效效性性跟跟蹤蹤：已經(jīng)將現(xiàn)有的庫(kù)存產(chǎn)品進(jìn)行了逐一檢驗(yàn)。在檢驗(yàn)規(guī)程中已經(jīng)增加相應(yīng)檢驗(yàn)項(xiàng)目Responsible:completed on:負(fù)責(zé)人：張健完成日期：2011/4/21

10、Removal of containment action(s)/取取消消圍圍臨臨時(shí)時(shí)措措施施：Responsible:removed at:負(fù)責(zé)人：取消日期：D7Preventive action(s)of recurrence of the failure/避避免免故故障障再再次次發(fā)發(fā)生生的的預(yù)預(yù)防防措措施施：Update for QM-System(FMEA,Procedure-Instructions,PQP.)優(yōu)優(yōu)化化質(zhì)質(zhì)量量管管理理體體系系(FMEA,程程序序指指導(dǎo)導(dǎo),PQP.)Responsible:due date:completed on:負(fù)責(zé)人：要求完成日期：實(shí)際完成日期：

11、Adoption of Poss.Corrective Action(s)for other Processes,Products,Sites:可可以以應(yīng)應(yīng)用用到到其其他他過(guò)過(guò)程程、其其他他產(chǎn)產(chǎn)品品、其其他他場(chǎng)場(chǎng)所所的的糾糾正正措措施施：Could the failure concern other processes,products or sites?此故障跟其他過(guò)程、產(chǎn)品或場(chǎng)所有關(guān)嗎？If yes:Which departments do you inform(e.g.FMEA,Lessons-Learned Coordinators)?如果是：要通知哪些部門(例如：FMEA和學(xué)習(xí)教訓(xùn)的

12、協(xié)調(diào)員)?8D-Report/8D報(bào)報(bào)告告Reference No.:Intermediate report date:8D編號(hào)：中間報(bào)告：Concession No.:Final report date:回用/讓步放行編號(hào)：最終報(bào)告：Editor:BR/QMM1FR 08958-1Page 2/4If no:Why dont you expect other processes,products or sites to be concerned?如果不是：為什么你認(rèn)為與其他過(guò)程、產(chǎn)品或場(chǎng)所無(wú)關(guān)？Responsible:due date:completed on:負(fù)責(zé)人：要求完成日期：實(shí)際完成

13、日期：8D-Report/8D報(bào)報(bào)告告Reference No.:Intermediate report date:8D編號(hào)：中間報(bào)告：Concession No.:Final report date:回用/讓步放行編號(hào)：最終報(bào)告：Editor:BR/QMM1FR 08958-1Page 3/4D8Final Meeting/最最終終會(huì)會(huì)議議Surname姓Lastname名E-Mail-Address/電子郵件：Participant:參加人員：accomplished at:會(huì)議地點(diǎn)：Results:結(jié)果：Signatures/簽名:P/QMM:Name:Date:Signature:工廠質(zhì)量部經(jīng)理名字：日期：簽名：Sponsor:Name:Date:Signature:監(jiān)管人:名字：日期：簽名：8D-Report/8D報(bào)報(bào)告告Reference No.:Intermediate report date:8D編號(hào)：中間報(bào)告：Concession No.:Final report date:回用/讓步放行編號(hào)：最終報(bào)告：Editor:BR/QMM1FR 08958-1Page 4/4