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1、I want to complain about this CD.Whats the problem?Theres a hole in the middle.1What does Lo want to complain about?2Why does he want to complain about it?3What will the shop assistant think about him? Name some things we complain about frequently.ServicesGoods Ellen goes to the supermarket to compl

2、ain to David, the manager. Practise the conversation below in pairs and answer the questions.A1EllenExcuse me. I want to complainabout these peppers.DavidWhats the problem?EllenWhen I took off the plastic, Ifound that two of them were rotten. Look!DavidOh, Im very sorry about that. Ill take care of

3、it right away. Can you show me your receipt?EllenYes, here it is.DavidThanks. Now if you can wait, Ill be back in a moment.1What did Ellen say to complain?2What did David say to apologize?3What do you think David will do? Make two similar conversations between Ellen and David. Use the words below to

4、 replace the words in italics in the conversation above.A2 Cut out a picture from an advertisement of an item you would like to own. Imagine that something has gone wrong with it and complain toyour partner, who plays the person who sold it to you. You two must negotiate a settlement. The salesperso

5、n should be less cooperative than David and need persuading before he/she does anything to help.A3 Work in groups. You are all committee members of your schools English-language newspaper. Look at the table on the next page. Your group must decide which five topics are the most interesting. You can

6、follow the steps listed below.1Discuss the topics one by one, and tick the table. The group must all agree about each topic. (If necessary, you can vote.)2Choose the five most interesting topics for the newspaper as a group.3Suggest other interesting topics for the newspaper.4Report your decisions t

7、o the class.Use the expressions below to help you.Now, lets talk about . What do you think, .?I think ., so this is a good idea.I dont agree because .Where shall we put the tick?Do you all agree?Which are the five most interesting topics?I think . is not very interesting. Lets cross out that one.Let

8、s choose I think most people like this topic.We need to think of another topic. Does anyone have any ideas?I suggest articles about .Many students are interested in Why dont we have some ?Yes, thats a good idea./No, I dont think that is very interesting.We have discussed these topics and have decide

9、d that the five most interesting topics are these. First, Second, Third, Fourth, Finally, We also have another suggestion. We could have articles about right awayimmediately; at onceCome to my office right away, Sam.apologize/plaz/ v.say that you are sorry about something that you have doneI apologi

10、zed to John for losing his book.make a complainttell somebody that you are not satisfied with somethingYou should make a complaint to the company that made the machine.(be) wrong withhaving problems or difficulties with somethingWhat is wrong with your arm?review/rvju:/ n.a piece of writing in a newspaper or magazine that says what somebody thinks about a book, film, play, etc.The film got very good reviews.