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1、Unit 7 Contents Listening complete We have decided to implement the presidents suggestion in full. Reading Aimplement to take action or put into practice 1. My grandfather established the family b u s i n e s s in 1938. 2. The relationships between the two companies were established two years ago.Re

2、ading Aestablish to start; to set up to get something especially by means of effortReading AobtainWe wish to obtain first-hand information. They have conducted a research in this particular field. Reading Aparticular unusual, single and different from others a general examination or study (of condit

3、ions, opinions, etc.), especially carried out by asking people questions Reading AsurveyA recent survey shows that many teenagers spend three hours a day playing computer games. opinion given briefly in speech or writing about something or someone Reading AcommentDo you have any comments to make upo

4、n my story? to complete (a form) by answering the questions in the spaces provided Reading Afill outCould you fill out this application form quickly? to put something down in a particular place; to put money or something valuable in a bank or other places where it will be safeReading Adeposit1. She

5、deposited her case in the corner. 2. You are advised to deposit your valuables in the hotel safe. to think very carefully about somethingReading Athink twiceThe teacher advised him to think twice before deciding to quit school. in existence and ready to be usedReading Ain placeThe new regulations ar

6、e now in place. to give something to each member of a groupReading Ahand outCould you start handing these books out, please? to strongly advise someone to do somethingReading AurgeBrown urged her to reconsider his decision. the act of sharing things among a large group of people in a planned way Rea

7、ding AdistributionThe distribution of the food supplies in the earthquake area began two days ago. A-Task 1-1 Answer the following questions according to the passage.1.Where does the writer most probably live?2. Why did the man and his wife go to their favorite restaurant for dinner?3. Why is the pr

8、ocess of gathering data important for customer satisfaction measurement?Houston.Because they wanted to celebrate the successful conclusion of his diet.Because it helps to obtain a representative sample of customers and keep bias to a minimum.Reading A A-Task 1-24. What did the owners note in the que

9、stionnaire begin with?5. In order to successfully measure customer satisfaction, what should an organization pay much attention to?It began with the words “I really want to know”.It should pay much attention to the distribution and collection process. Reading A A-Task 2 Decide whether the following

10、statements are true (T) or false (F) according to the passage. Reading AFTTFT Business Know-howConducting a Survey Establish the goals of the projectwhat to learn; Determine what people are targeted and how many are to be interviewed; Choose how to interview (face to face, telephone, etc.); Design t

11、he questionnaire; Pretest the questionnaire, if practical; Conduct interviews and collect data; Analyze the dataproduce the findings. Reading BReadi g BTextTask 1Task 2 Text B-1Reading BAppleCare+ for iPhone Text B-2Reading B Text B-2Reading B Text B-2Reading B B-Trans-1Reading B 每 部 蘋 果 手 機(jī) 均 可 享 有

12、一 年 的 硬 件 保 修 服 務(wù) 和長 達(dá) 90天 的 免 費 技 術(shù) 支持 。 購 買 了 蘋 果 手 機(jī) 延保 服 務(wù) 的 手 機(jī) 可 以 將 保修 時 限 延 長 到 購 機(jī) 起 兩年 之 內(nèi) ， 還 可 獲 得 多 達(dá)兩 次 的 意 外 損 壞 保 修 服務(wù) 。 該 項 維 修 每 次 需 要收 取 79美 元 和 相 應(yīng) 的 稅金 。 B-Trans-1Reading B一 站 式 技 術(shù) 支 持蘋 果 手 機(jī) 延 保 服 務(wù) 可 以 提 供 蘋 果 公 司 技 術(shù) 專 家 一 站 式 服 務(wù) 和 技 術(shù) 支 持 ，包 括 ： 直 接 獲 得 蘋 果 公 司 技 術(shù) 專 家 的 幫

13、 助 ； 郵 寄 維 修 ： 用 蘋 果 公 司 提 供 的 郵 資 已 付 郵 包 將 你 的 報 修 手 機(jī) 郵 寄 給 蘋 果 公 司 維 修 ； 用 戶 送 修 ： 將 你 的 蘋 果 手 機(jī) 帶 至 蘋 果 零 售 店 或 蘋 果 授 權(quán) 服 務(wù) 提 供 商 處 維 修 ； 特 快 更 換 服 務(wù) 。 B-Trans-2Reading B蘋 果 硬 件 保 修蘋 果 手 機(jī) 延 保 服 務(wù) 提 供 由 蘋 果 公 司 授 權(quán) 技 術(shù) 人 員 進(jìn) 行 的 維 修 或 更 換 服 務(wù) ，涵 蓋 部 件 和 人 工 費 ， 包 括 ： 手 機(jī) ； 電 池 ； 原 配 耳 機(jī) 和 配 件 。

14、 蘋 果 自 帶 軟 件 技 術(shù) 支 持在 蘋 果 手 機(jī) 延 保 服 務(wù) 條 件 下 ， 蘋 果 公 司 技 術(shù) 專 家 可 以 幫 你 解 決 手 機(jī) 的 疑難 問 題 ， 包 括 ： 連 接 到 無 線 網(wǎng) 絡(luò) ； 使 用 郵 件 和 日 歷 等 蘋 果 品 牌 的 手 機(jī) 應(yīng) 用 程 序 。 B-Trans-2Reading B重 要 提 示1 蘋 果 手 機(jī) 延 保 服 務(wù) 須 在 購 買 手 機(jī) 之 日 起 30 天 內(nèi) 購 買 。 如 果 在 購 買 手 機(jī) 時 沒 有 選 購 蘋 果 手 機(jī) 延 保 服 務(wù) ， 你 仍 可 前 往 蘋 果 零 售 店 或 致 電 蘋 果 手 機(jī)

15、 延 保 服 務(wù) 聯(lián) 系 中 心 進(jìn) 行 購 買 。2 在 蘋 果 零 售 店 購 買 蘋 果 手 機(jī) 延 保 服 務(wù) ， 專 家 需 要 先 核 實 你 的 購 機(jī) 日 期 ， 并 確 認(rèn) 手 機(jī) 之 前 無 任 何 損 壞 。3 如 果 致 電 蘋 果 手 機(jī) 延 保 服 務(wù) 聯(lián) 系 中 心 進(jìn) 行 購 買 ， 你 需 要 先 通 過 購 買 日 期 驗 證 ， 并 運 行 診 斷 程 序 以 確 認(rèn) 你 的 手 機(jī) 之 前 無 任 何 損 壞 。 True False1 . Apple warrants its iPhones and software, excluding its ac

16、cessories.2 . The limited warranty on new iPhone hardware ends after one year from the date of purchase.3 . You can send your iPhone to an Apple Retail Store for repair in a shipping box provided by Apple and they will pay all the charges.4 . With AppleCare+, Apple experts can solve all the software

17、 problems in your iPhone.5 . AppleCare+ must be purchased when you buy your new iPhone at an Apple Retail Store. B-Task 1Reading BTask 1 Decide whether the following statements are true (T) or false (F) according to the warranty. B-Task 2Reading BTask 2 Surf the official website of Apple and find an

18、swers to the following customers questions. How much will my in-warranty service cost?Answer: Warranty service for eligible repairs is available _ for _ months from the date of purchase. What types of damage are not covered by my warranty?Answer: Apples Limited Warranty for iPhone excludes coverage

19、for damage resulting from _, disassembly, unauthorized _ and unauthorized modifications. Can I extend service coverage on my iPhone beyond the warranty?Answer: AppleCare+ extends the warranty to _ years from the original date of purchase and includes _ incidents of accidental damage from handling, e

20、ach subject to a _ service fee plus applicable tax. ABC at no charge twelve accident service two two $ 7 9 ListeningTask 1Task 2Task 3Task 4Task 5 Listening our work cannot be done without computers. Our work has been affected .W: Sorry, sir. We promise .M: What if we dont get it by then? Our manage

21、r your service. This is our first order, and things like this shouldnt have happened.W: I fully understand your position at this moment. . I do hope this incident wont affect our future business relations.M: Well, I hope so. should have reached youbecause of the delay youll get it next Mondayisnt sa

22、tisfied withThis willnever happen again Listening Refer to the sample on Page 106; To do a research and then analyze the data collected; In-class presentation. Language LabLangu e LabTask 1Task 2Task 3Task 4Task 5 LL-Task 1Language LabMatch the words or phrases on the left with their meanings on the

23、 right. A. have an increase inB. in existence and ready to be usedC. have earned something by good or bad actions or behaviorD. strongly advise someone to do somethingE. take action or put into practiceF. opinion given briefly in speech or writing about something or someoneG. set up; start H. a gene

24、ral examination or study (of conditions, opinions, etc.), especially carried out by asking people questionsI. unusual, single and different from othersJ. whole; complete LL-Task 2Language LabComplete the sentences with the following words or phrases. Change the form if necessary. 1. After Tom passed

25、 his driving test, he _ an application for his drivers license.2. Mary and I have _ cooking, so we live on salads these days.3. If I were you, Id _ before investing the money in that business.4. He had read the novel himself, and made quite a few _ on it.5. The committees suggestion will be _ _ once

26、 the president gives the ment think twice implement go off fill out LL-Task 3-1Language LabRewrite the following sentences after the models. LL-Task 3-2Language LabIt rained for two weeks continuously. That completely ruined our holiday. It rained for two weeks continuously, completely ruining our h

27、oliday.2. They came into the office. They were singing and laughing. They came into the office, singing and laughing.3. The secretary worked late into the night. She was preparing a long speech for the manager. The secretary worked late into the night, preparing a long speech for the manager. LL-Task 4-1Language LabChoose the best answers to complete the following passage. LL-Task 4-2Language Lab LL-Task 5-1Language LabTranslate the following into English using the given words or phrases. LL-Task 5-2Language Lab Thank you!Thank You!