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2019-2020年高考英語二輪復習 人生百味類 閱讀理解（4） xx高考英語閱讀理解--人生百味類 often teach about happiness and what has bee clear is this：There are some qualities always unhappy people have．Here are some of them． Happy people know life can be hard and tend to live through hard times．They take responsibility for how they got themselves into a mess，and focus on getting themselves out of it as soon as possible．Unhappy people see themselves as victims of life and stay stuck in the“l(fā)ook what happened to me” attitude instead of finding a way through and out to the other side． Most happy people believe in the good in people instead of thinking everyone is out to get them．Generally open and friendly towards people they meet，happy people foster(培養(yǎng))a sense of munity around themselves and meet new people with all open heart．Unhappy people are distrustful of most people they meet and don’t think strangers can be trusted．Unfortunately，this behavior slowly closes all chances of meeting new friends． Unhappy people believe someone else’s good fortune steals from their own．They believe there’s not enough goodness to go around and always pare others’against theirs．This leads to jealousy(嫉妒)．Happy people know that others’good luck and circumstance are just signs of what they also can achieve if they try hard enough．They believe in unlimited possibilities and don’t get stuck in thinking one person’s good fortune limits their possible oute in life． There’s only so much space between the two ears．Unhappy people fill that space with constant worry and fear．Happy people experience fear and worry too，but make an important difference between feeling it and living with it．When fear or worry crosses a happy person’s mind，they’ll ask themselves if there’s an action they can take to prevent their fear or worry from happening and they take it．If not，they realize they’re spinning in fear and they lay it down． 【小題1】Paragraph 2 mainly shows that unhappy people tend to _______________． A．focus on what they really want B．get worried about what will happen C．stay focused on the past misfortunes D．find a way to live through hard times 【小題2】According to paragraph 3 and 4，unhappy people ______________． A．like making some new friends B．hate seeing others with good fortune C．a(chǎn)re more likely to be cheated by strangers D．believe they can get good luck by working hard 【小題3】What is implied about happy people? A．They don’t think life is hard． B．They hardly ever fear anything． C．They try to get out of their fear or worries． D．They don’t believe in every people they meet． 【小題4】How is the text mainly developed? A．By making parisons． B．By giving examples． C．By showing detailed data． D．By proving some theories． xx高考英語閱讀理解--人生百味類 Too many people want others to be their friends, but they dont give friendship back. That is why some friendships dont last very long. To have a friend, you must learn to treat your friend the way you want your friend to treat you. Learning to be a good friend means learning three rules: be honest; be generous (寬宏大量的); be understanding. Honesty is where a good friendship starts. Friends must be able to trust one another. If you do not tell the truth, people usually find out. If a friend finds out that you havent been honest, you may lose your friends trust. Good friends always rely on one another to speak and act honestly. Generosity means sharing and sharing makes a friendship grow. You do not have to give your lunch money or your clothes. Naturally you will want to share your ideas and feelings. These can be very valuable to a friend. They tell your friend what is important to you. By sharing them, you help your friend know better. Sooner or later everyone needs understanding and help with a problem. Something may go wrong at school. Talking about the problem can make it easier to solve. Turning to a friend can be a first step in solving the problem. So to be a friend you must listen and understand. You must try to put yourself in your friends place so that you can understand the problem better. No two friendships are exactly alike (相同的). But all true friendships have three things in mon. If you plan to keep your friends, you must practice honesty, generosity and understanding. 【小題1】Some friendships dont last long because _____. A．there are too many people who want to make friends B．those who give others friendship receive friendship from others C．some people receive friendship but dont give friendship back D．they dont know friendship is something serious 【小題2】According to the passage, honesty is _____. A．something countable B．the base of friendship C．a(chǎn)s important as money D．more important than anything else 【小題3】In the third paragraph, the underlined word they refers to (指) _____. A．generosity and friendship B．generosity and sharing C．your ideas and feelings D．your clothes 【小題4】The best title of this passage is _____. A．How to Be a Friend B．Honesty Is the Best Policy C．A Friend in Need Is a Friend indeed D．Three Important Points in Life 閱讀理解。閱讀下列短文, 從給的四個選項 (A、B、C和D) 中, 選出最佳選項。 In the more and more petitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what panies are trying to achieve in or order to keep and increase market share. It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their plaints are handled fairly will stay loyal New lunges for customer care have e when people can obtain goods and services through telephone call centers and the Internet. For example , many panies now have to invest(投資)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods. “Many people do not like talking to machines,” says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of fortable feelings people have during face-to-face chats with their local branch manager.” Remended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be calmed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(購物禮卷)as an unexpected “thank you” to rental customers ;and always returning calls ,even when they are plaints. Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example,” I know how you must feel”), and possible solutions (replacement , pensation or whatever fames suggests best meets the case). Airlines face some of the toughest challenges over customer care. Fierce petition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The pany has invested heavily in information technology to make sure that information is available instantly on screen. British Airways also says its customer care policies are applied within the pany and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish pany that used slogans such as "we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment. ( ) 1. We can learn from Paragraph 2 that . A. plaining customers are hard to satisfy B. unsatisfied customers receive better service C. Satisfied customers catch more attention D. well-treated customers promote business ( ) 2. The writer mentions “phone rage”(Paragraph 3) to show that . A. customers often use phones to express their anger B. people still prefer to buy goods online C. customer care bees more attention D. customers rely on their phones to obtain services ( ) 3. What does the writer remend to create delight? A. Calling customers regularly B. Giving a “thank you” note. C. Delivering a quicker service D. Promising more gifts. ( ) 4. If a manager should show his empathy (Paragraph6), what would he probably say? A. “I know how upset you must be.” B. “I appreciate your understanding.” C. “I’m sorry for the delay.” D. “I know it’s our fault.” ( ) 5. Customer delight is important for airlines because . A. their telephone style remains unchanged B. they are more likely to meet with plaints C. the services cost them a lot of money D. the policies can be applied to their staff ( ) 6. Which of the following is conveyed in this article? A. Face-to-face service creates fortable feelings among customers. B. panies that promise more will naturally attract more customers. C. A pany should promise less but do more in a petitive market. D. Customer delight is more important for airlines than for banks. 【參考答案】1—6、DCCABC 閱讀理解。閱讀下列短文, 從給的四個選項 (A、B、C和D) 中, 選出最佳選項。 It was Saturday. As always, it was a busy one, for “Six days shall you labor and do all your work” was taken seriously back then. Outside, Father and Mr. Patrick next door were busy chopping firewood. Inside their own houses, Mother and Mrs. Patrick were engaged in spring cleaning. Somehow the boys had slipped away to the back lot with their kites. Now, even at the risk of having Brother caught to beat carpets , they had sent him to the kitchen for string(線). It seemed there was no limit to the heights to which kites would fly today. My mother looked at the sitting room, its furniture disordered for a thorough sweeping, A gun she cast a look toward the window. “e on, girls! Let’s take string to the boys and watch them On the way we met Mrs. Patrick, laughing guiltily as if she were doing something wrong, together with her girls. There never was such a day for flying kited! We played all our fresh string into the boys’ kites and they went up higher and higher .We could hardly distinguish the orange-colored spots of the kites. Now and then we slowly pulled one kite back, watching it dancing up and down it the wind, and finally bringing it down to earth, just for the joy of sending it up again. Even our fathers dropped their tools and joined us. Our mothers took their turn, laughing like schoolgirls. I think we were all beside ourselves. Parents forgot their duty and their dignity; children forgot their everyday fights and little jealousies. “Perhaps it’s like this in the kingdom of heaven,” I thought confusedly. It was growing dark before we all walked sleepily back to house. I suppose we had some sort of supper. I suppose there must have been a surface tidying-up, for the house on Sunday looked clean and orderly enough. The strange thing was, we didnt mention that day afterward. I felt a little embarrassed .Surely none of the others had been as excited as I. I locked the memory up in that deepest part of me where we keep “the things that cannot be and yet they are.” The years went on, then one day I was hurrying about my kitchen in a city apartment, trying to get some work out of the way while my three-year-old insistently cried her desire to “go park ,see duck.” “I can’t go!” I said. “I have this and this to do, and when I’m through I’ll be too tired to walk that for.” My mother , who was visiting us , looked up from the peas she was shelling ,“It’s a wonderful day,” she offered，“Really warm , yet there’s a fine breezy . Do you remember that day we flew kites?” I stopped in my dash between stove and sink. The looked door flew open and with it a rush of memories. “e on.” I told my little girl. “You’re right, it’s too good a day to miss.” Another decade passed. We were in the aftermath (余波)of a great war. All evening we had been asking our returned soldier, the youngest Patrick Boy, about his experiences as a prisoner of war. He had talked freely, but now for a long time he had been silent. What was he thinking of – what dark and horrible things? “Say!” A smile slipped out from his lips. “Do you remember --- no, of course you wouldn’t. It probably didn’t make the impression on you as it did on me.” I hardly dared speak. “Remember what?” “I used to think of that day a lot in POW camp(戰(zhàn)俘營), when things weren’t too good. Do you remember the day we flew the kites?” ( ) 1. Mrs. Patrick was laughing guiltily because she thought A. she was too old to fly kites B. her husband would make fun of her C. she should have been doing her housework then D. her girls weren’t supposed to play the boy’s game ( ) 2. By” we were all beside ourselves”, the writer means that they all . A. felt confused B. went wild with joy C. looked on D. forgot their fights ( ) 3. What did the writer think after the kite-flying? A. The boys must have had more fun than the girls. B. They should have finished their work before playing. C. Her parents should spend more time with them. D. All the others must have forgotten that day. ( ) 4. Why did the writer finally agree to take her little girl for an outing? A. She suddenly remembered her duty as a mother. B. She was reminded of the day they flew kites. C. She had finished her work in the kitchen. D. She thought it was a great day to play outside. ( ) 5. The youngest Patrick Boy is mentioned to show that _____ . A. the writer was not alone in treasuring her fond memories B. his experience in POW camp threw a shadow over his life C. childhood friendship means so much to the writer D. people like him really changed a lot after the war 【參考答案】1---5、CBDBA