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1、Units 12必修二晨背寫(xiě)作句式書(shū)信(一)投訴信Dear_，I am_(自我介紹)I feel bad to trouble you but I am afraid that I have to make a complaint about_.The reason for my dissatisfaction is_(總體介紹)In the first place，_(抱怨的第一個(gè)方面)In addition，_(抱怨的第二個(gè)方面)Under these circumstances，I find it_(感覺(jué))to_(抱怨的方面給你帶來(lái)的后果)I appreciate it very muc

2、h if you could_(提出建議和請(qǐng)求)，preferably_(進(jìn)一步的要求)，and I would like to have this matter settled by _(設(shè)定解決事情的最后期限)Thank you for your consideration and I will be looking forward to your reply.Yours sincerely，_【必備詞匯】一、基礎(chǔ)詞匯complain vt. 抱怨，投訴quality n. 質(zhì)量false adj. 假的improve vt. 提高product n. 產(chǎn)品guarantee n. 保證e

3、xplanation n. 解釋give back 退還二、高級(jí)詞匯satisfy vt. 滿意，滿足employee n. 員工replace vt. 取代，代替disappointment n. 失望dissatisfaction n. 不滿ashamed adj. 慚愧的investigate v. 調(diào)查take sth seriously 認(rèn)真對(duì)待某事put up with 忍受fail to do sth 不能做某事bear responsibility for sth 為某事承擔(dān)責(zé)任【常用句式】一、基礎(chǔ)句式1Last week，I bought a.in your company.

4、上周我在貴公司購(gòu)買(mǎi)了2There is something wrong with.有故障3I am writing to you to complain about.我寫(xiě)信向你投訴4I hope you can change this.to a new one.我希望貴公司能夠給我換一個(gè)(臺(tái)，部)新的。5I have heard of a lot of complaints from the consumers about your products.我已經(jīng)聽(tīng)說(shuō)了很多關(guān)于對(duì)貴公司產(chǎn)品的投訴。6I wish to express my dissatisfaction/disappointment

5、 about.我想表達(dá)我對(duì)的不滿/失望7I believe you will take my complaints seriously and.我相信你會(huì)認(rèn)真對(duì)待我的投訴，并且8I hope you will give due attention to this matter.希望你能對(duì)此事給予足夠的重視。9I hope you will kindly investigate.我希望你對(duì)進(jìn)行調(diào)查二、高級(jí)句式1It is a pity that some problems about quality exist in your product.很遺憾貴公司生產(chǎn)的產(chǎn)品存在質(zhì)量問(wèn)題。2I hope

6、your company will bear the responsibility for the loss caused by the products.我希望貴公司能夠承擔(dān)由你們的產(chǎn)品而造成的損失。3We regret to inform you that your products lack the guarantee of safety and service.我很遺憾地告訴你貴公司的產(chǎn)品缺乏安全和服務(wù)保證。4I would appreciate it if you could take consideration of my proposal.如果你們能夠考慮我的請(qǐng)求，我將不勝感激。5I sincerely hope that you will take the place of this computer as soon as possible.我真誠(chéng)地希望貴公司能盡快地給我換一臺(tái)新的電腦。6To remedy the matter，I suggest making the following changes.為了補(bǔ)救這個(gè)問(wèn)題，我建議做出如下改變。