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1、2022年7月1389國開電大本科《管理英語4》期末考試試題及答案: 20XX年7月1389國開電大本科《管理英語4》期末考試試題及答案 一、交際用語(每小題2分，共10分) 1-5題：選擇正確的語句完成下面對話，并將答案序號寫在答題紙上。 1.―I think things have been a bit difficult for us the last couple of months. ―__________We＇ve been working hard， but still getting behind. A.You＇re right. B.I＇m afraid. C.I

2、don＇t think so. [答案]A 2.―How can you explain the latest situation? ―_________I know it is all my fault. A.Sorry， B.Excuse me， C.I＇m afraid， [答案]A 3.―Do you mind if I use vouchers to spend in a restaurant? ―___________________ A.Yes， please. B.Not at all.Goa head. C.No， thank you. [答案]B 4.―I＇m going

3、to Beijing for a few days. ―_________I wish I could go with you. A.It doesn＇t matter. B.Forget it. C.I really envy you. [答案]C 5.―The Auto Show in the City Stadium has been canceled. ―Oh，no!___________________ A.What a pity! B.It doesn＇t matter! C.It＇s not interesting at all! [答案]A 二、詞匯與結(jié)構(gòu)(每小題2分，共30分

4、) 6-20題：閱讀下面的句子，從 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題紙上。 Passage 1 In 1916， a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielle et Generale， which set forth five distinct functions of managing that Fayol insisted were applicable in any industry.In the 195

5、0＇s， management textbooks began to incorporate some of a Fayol＇s ideas into their content， and today， management courses still use many of his ideas to teach management to business students. Planning Planning involves deciding where to take a pany and selecting steps to get there.It first requires m

6、anagers to be aware of challenges facing their businesses， and then it requires managers to forecast future business and economic conditions，They then formulate objectives to reach by certain deadlines and decide on steps to reach them.They re-evaluate their plans as conditions change and make adjus

7、tments as necessary. Organizing Managers organize by bringing together physical， human and financial resources to achieve objectives.They identify activities to be acplished， classify activities， assign activities to groups or individuals， create responsibilities and delegate authority.They then coo

8、rdinate everything so operations run smoothly. Leading Leading requires managers to motivate employees to achieve business objectives and goals.It requires the use of authority to achieve those ends as well as the ability to municate effectively.Effective leaders can influence their personnel to vie

9、w situations from their perspectives.Leading also involves supervision of employees and their work. Controlling Controlling involves measuring achievement against established objectives and goals.It also requires managers to be able to identify sources of deviation from successful acplishment and to

10、 provide a corrective course of action.Managers first establish objectives and goals， then measure achievements， identify anything that is keeping the pany from achieving their objectives and goals， and provide means of correction if necessary. Staffing Without human resources， no organization can g

11、et off the ground， let alone do business and make profits， Some distinct features of the staffing function are： Passage 2 In petitive markets， leaders are under increased pressure to maintain a positive work culture.A positive work culture cultivates greater employee satisfaction； greater emp

12、loyee satisfaction contributes to higher performance； higher performance impacts improved client outes； improved client outes contribute to service excellence. Positive work cultures are built overtime and need constant attention.Such cultures are dependent on leadership vision and values. An ef

13、fective leader sets the tone for the team， encourages a positive workplace culture an disable to bring about cultural change. Workplace culture is made up of the shared attitudes， beliefs， behaviors， values and expectations that influence the way people work in the workplace.It is“the way we do thin

14、gs around here”. Some cultural aspects are understood by all and are obvious such as turning up for wok on time， while others maybe“unwritten rules”that are not so obvious for exle how personal issues are resolved with work colleagues. Many factors that influence whether a workplace has a positive o

15、utlook are within the control of people who work in a workplace.There are also factors out of their control， such as slumps in global prices or a change in demand and supply.The pany can， however，control how they respond to these factors. Those panies that do create positive workplace environments d

16、evelop a reputation in their munity as being‘good to work for’ and have a petitive edge.Not only are these panies more able to attract and retain people， they tend to be more stable as they proactively deal with issues and adapt to change. Teams work best when they are clear about what is expected o

17、f them.They are more able to deal with difficult issues if they feel the values of the organization are supportive of them. For a workplace culture to be positive， the direction and actions of the business must be consistent with the core values of the people in the workplace.The people must trust e

18、ach other and be able to openly express and exchange ideas. Working through these steps will help with developing a positive business culture. 26.A positive work culture will give workers more satisfaction. [答案]T 27.Positive cultures have a lot to do with leadership vision and values， [答案]T 28.The d

19、irection and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive. [答案]F 29.In petitive markets， leaders are under more and more pressure to keep a positive work culture. [答案]T 30.Positive work culture can be built in a short peri

20、od of time. [答案]F 四、寫作（共 20 分） 31.根根據(jù)所給信息求，完成工作計劃。 Make an action plan based on the following hints of steps. A. Identify wasteful usage. B. Identify person(s) or department(s) with highest supply usage. C. Perform audit( 審計;審核) of supply costs for last 24 hours. D. Perform audit of supply us

21、age for last 24 hours. E. Shop( 解聘，辭退) suppliers. F. Negotiate new supply rates. G. Create standard supply list and utilization controls. H. Evaluate supplier agreements. Objective Priority Action Steps Jack Brown September 15 pleted Reduce Office Supply costs by 10% by the end of the 4th

22、quarter. (1) Mike Jones September 15 pleted (2) Mike Jones October 1 pleted (3) Jack/Mike October 30 pleted (4) Jack November 15 In Process (5) Jack November 15 In Process (6) Jack December 15 In Process (7) Jack/Mike Mike January 15 Not started (8) Jack Brown September 15 pleted 參考答案： Obj

23、ective Priority Action Steps Jack Brown September 15 pleted Reduce Office Supply costs by 10% by the end of the 4th quarter. (1) C Mike Jones September 15 pleted (2) D Mike Jones October 1 pleted (3) B Jack/Mike October 30 pleted (4) A Jack November 15 In Process (5) H Jack November 15 In Process (6) E Jack December 15 In Process (7) F Jack/Mike Mike January 15 Not started (8) G Jack Brown September 15 pleted 第 8 頁 共 8 頁