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1、第第1頁頁/共共25頁頁第第2頁頁/共共25頁頁Think about the following situations, and what will you do next?Situation 1: See a doctorSituation 2: In a famous restaurant 第第3頁頁/共共25頁頁See a doctor第第4頁頁/共共25頁頁In a famous restaurant 第第5頁頁/共共25頁頁No matter how unfair the situation, its best to phrase your complaint politely.

2、In English, youll sound more polite if you use indirect language. Here are some examples:Im sorry to bother you .Can you help me with this?Excuse me, but I 第第6頁頁/共共25頁頁With your partner, make up dialogues for the following situations. Then use expressions like the ones in the second box. Perform the

3、m for your class. Then write them down.第第7頁頁/共共25頁頁1. You missed your flight because you think that it was not announced over the loudspeaker. Complain to an airline official. 2. The fish you ordered tastes terrible. Complain to the manager of the restaurant. 3. The trousers the tailor made for you

4、are too short. Complain to the tailor.第第8頁頁/共共25頁頁Im sorry but Im afraid Thats not good enough.Im feeling annoyed with/unhappy about/unsatisfied with Im not happy about /satisfied with Id like to talk to the manager.Id like a (full) refund, please.Thats no good for me.You should do something about i

5、t. 第第9頁頁/共共25頁頁1. You missed your flight because you think that it was not announced over the loudspeaker. Complain to an airline official. 第第10頁頁/共共25頁頁Customer: Excuse me but Im feeling very annoyed because Ive missed my flight. Im sure it wasnt announced. Ive got to get to Beijing by tonight. Is

6、there another flight I can go on?Airline official: All our flights are announced, sir/madam, but Ill see if I can book you on another flight. Can you show me your ticket?Customer: Sure.第第11頁頁/共共25頁頁Airline official: Im sorry, but there arent any seats available on the flights today, but I can get yo

7、u on a flight early tomorrow morning.Customer: Im sorry but thats not good enough. Ive got to get to Beijing today.Airline official: Well, theres nothing I can do about it.Customer: Then, Id like a refund please. Ill go with another airline.Airline official: Fine.第第12頁頁/共共25頁頁2. The fish you ordered

8、 tastes terrible. Complain to the manager of the restaurant. 第第13頁頁/共共25頁頁Customer: Excuse me.Waiter: Yes, sir/madam.Customer: Im afraid that this fish I ordered tastes terrible.Waiter: Oh really? Whats the problem with it?Customer: It doesnt taste fresh to me. Id like to order something else.第第14頁頁

9、/共共25頁頁Waiter: Well, Ill go and tell the waiter to take your order.Customer: Thanks. (A moment later)Waiter: Good afternoon, sir. Heres the menu.Customer: Thanks.Waiter: You are welcome.第第15頁頁/共共25頁頁3. The trousers the tailor had made for you are too short. Complain to the tailor.第第16頁頁/共共25頁頁Custom

10、er: Good morning. Im sorry but when I put these trousers on this morning I found that they were too short. Can you let them down for me?Tailor: Well, thatll cost extra.Customer: But its not my fault that they are too short.Tailor: Well, I measured the length when you were here and you agreed to that

11、 length.第第17頁頁/共共25頁頁Customer: Are you sure you wont lengthen it?Tailor: No, I certainly cant. If you want me to lengthen the trousers, youll have to pay a bit more.Customer: Well . OK.第第18頁頁/共共25頁頁假設你叫李明，你的鄰居王先生的假設你叫李明，你的鄰居王先生的女兒每晚練習彈鋼琴所引起的噪音女兒每晚練習彈鋼琴所引起的噪音讓你非常煩惱，你決定給他寫一封讓你非常煩惱，你決定給他寫一封抱怨信。抱怨信。第第19

12、頁頁/共共25頁頁 20th OctoberDear Mr. Wang, You may remember that we have discussed the noise that your children make while they are practicing their musical instruments. You agreed to make sure that they would stop practicing in the evenings.第第20頁頁/共共25頁頁You can imagine my surprise, then, when I realized

13、that things had not changed and the situation was continuing as before. I find it difficult to stay in the house and I invent any excuse to go out for the evening to be away from the terrible noise. Much as I like music, I have had enough, and to be honest, I am not prepared to put第第21頁頁/共共25頁頁up wi

14、th the situation anymore.I think it is high time you realized your responsibilities as a member of the community, and I must warn you that unless you do something about the situation, I will be forced to take legal action. Yours sincerely, Li Ming 第第22頁頁/共共25頁頁Write a letter of complaint according t

15、o the following situation: You and your friend went to buy souvenirs (紀念品紀念品), but the assistant refused your request of removing the dust from some of the bronze statues and murmured that your friend is foolish. You ask the manager to look into this unsatisfactory state of affairs. Write your letter in no less than 100 words. 第第23頁頁/共共25頁頁第第24頁頁/共共25頁頁感謝您的觀看。感謝您的觀看。第第25頁頁/共共25頁頁